Effective date: 29th April 2026

Website: https://www.pilleyelectrical.co.uk/

1. Who We Are

Pilley Electrical (“we”, “us”, “our”) operates this website and provides electrical services. We are committed to protecting your personal data and respecting your privacy.

For any privacy-related queries, please contact us via the website contact form or business contact details listed on the site.

2. What Information We Collect

We may collect and process the following data:

a) Information you provide directly

• Name
• Email address
• Phone number
• Address (if provided)
• Details of your enquiry or project

This typically happens when you:

• Fill in a contact form
• Email or call us
• Request a quote or service

b) Automatically collected information

When you visit the website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Device type

This type of data is commonly collected for analytics and website improvement .

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide quotes
• Deliver our electrical services
• Communicate with you about your request
• Improve our website and services
• Maintain security and prevent misuse

We only process personal data where we have a lawful basis, such as:

• Your consent
• Legitimate business interests
• Contractual necessity

4. Sharing Your Information

We do not sell or rent your data.

We may share your data with:

• Service providers (e.g. website hosting, email providers)
• Legal or regulatory authorities if required

Any third parties only process your data as necessary and securely.

5. Data Retention

We only keep your data for as long as necessary:

• To fulfil the purpose it was collected for
• To meet legal, tax, or insurance requirements

Typical retention for customer records may be up to 6–7 years for compliance purposes .

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability

You can exercise these rights by contacting us.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cookies Policy

7. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience .

8. How We Use Cookies

We may use cookies to:

• Ensure the website functions correctly
• Analyse website traffic and usage
• Remember your preferences

Cookies do not give us access to your device or personal files .

9. Types of Cookies We Use

a) Strictly Necessary Cookies

• Required for website operation
• Enable basic functions like page navigation

b) Analytics Cookies

• Help us understand how visitors use the website
• May include tools like Google Analytics
• Collect anonymous usage data (e.g. page visits, time on site)

c) Functionality Cookies

• Remember your preferences (e.g. cookie consent choices)

d) Third-Party Cookies

Some pages may include services like:

• Embedded maps (e.g. Google Maps)
• Videos or external content

These services may set their own cookies.

10. Managing Cookies

You can control or delete cookies through your browser settings.

Most browsers allow you to:

• Block cookies
• Delete existing cookies
• Set preferences for certain websites

Note: Disabling cookies may affect website functionality.

11. Cookie Consent

When you first visit our website, you may be asked to accept or reject non-essential cookies in line with UK cookie laws.

12. Data Security

We take reasonable technical and organisational measures to protect your data. However, no online system is completely secure.

13. Links to Other Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.